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Special Issue of ICServ 2020

Editrial commitee of Serviceology, April 21, 2020

About the Special Issue

We are pleased to announce that the editorial commitee of Journal of Serviceology has decided to publish a special issue of ICServ2020. As you already know, due to the pandemic situation of COVID-19, ICServ 2020 was regrettably cancelled. However, this special issue could be a good opportunity for increasing the visibility of your research and sharing your innovative ideas with related researchers.

The journal scope is broadly set as theories and practices of all topics relating to emerging issues of service in the world. "Serviceology" is a brand-new academic discipline aiming to innovate service in all social and business situations. Papers to be submitted are expected to identify the emerging issues of service, to provide fundamental understanding of underlying logic of emergence, and/or to provide theoretical frameworks, practical approaches, or new tools and methodologies to solve the issues. The publication of this journal is handled by the editorial commitee established within Society for Seviceology, which is an academic association aiming at promoting service researches. Also, the series of ICServ have been able to take place thanks to this society's support.

Eligibility for submission

Eligible are authors who submitted an extended abstract to ICServ2020. For authors who submitted a full paper, exactly the same paper is not allowed to be submitted because all the full papers were already published in a Springer book. However, this special issue does not preclude for the above authors to submit their other papers. If the authors wish to submit their papers to this special issue, they are encouraged to revise their original papers by adding the contents with new data, experiments, etc. Please be aware that the copyright of your paper published in the Springer book is already transferred to Springer.

How to submit

Please see our submisstion guidelines.

Guest editors

  • Chieko Minami (Professor, Kobe University)
  • Takeshi Takenaka (Team leader, National Institute of Advanced Industrial Science and Technology)
  • Hisashi Masuda (Program-specific Senior Lecturer, Kyoto University)
  • Nariaki Nishino (Associate professor, The University of Tokyo)


  • Submission deadline: June 30, 2020
  • Publication date: June, 2021 (to be planned)